Matthew T Grant

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Tall Guy. Glasses.

Is Marketing Mainly Manipulation or Might It (also) Be Education?

3232486691_16a0553f54_m-1Last spring, while attending a lovely brunch, I got into an unexpectedly heated dispute with the host and one of the guests, professors at a local business college, about the Nazi philosopher, Martin Heidegger.

Having told me that they sometimes taught Heidegger’s essay, “The Question Concerning Technology,” to their students, I told them that Heidegger’s unrepentant allegiance to the Nazi cause, coupled with his very conscious desire to provide the philosophical groundwork for an as yet unrealized hyper-elitist society in which the Many served the Few, made such a pedagogical choice highly problematic.

To my way of thinking, I explained to them, introducing impressionable minds, or any minds for that matter, to the diabolical musings of the old, forest-dwelling, Swabian sorcerer was to fulfill his clearly articulated plans and, therefore, to be avoided at all costs.

Naturally, they thought me mad.

Flash forward to a recent dinner party featuring many of the same characters. Recalling our bygone dispute, one of my erstwhile protagonists found it ironic that I considered teaching marketing the better alternative to teaching Heidegger. Ascertaining that he equated marketing with manipulation I asked if he didn’t in fact try to manipulate his students, an imputation he vociferously rejected before absenting himself.

There ensued an illuminating discussion with his colleague concerning the way “marketing” had supplanted “sales” in the college’s curriculum. Whereas the institution had once upon a time striven to steep students in the subtle and not-so-subtle arts of persuasion proper to business, this was now deemed “kind of sleazy” and had been replaced with the more oblique, and ostensibly scientific, rigors of marketing.

On hearing this, I remarked that, funnily enough, with the ascendancy of “content marketing,” it was now education that provided sales and marketing with its dominant paradigm. And so we sat down to eat.

Customers don’t want to be marketed to anymore than they want to be sold to. They are, however, hungry for information, if not knowledge (or, perish the thought, wisdom). For this reason the contemporary marketer begins to increasingly resemble a research assistant or a reference librarian and, in some cases, a teacher.

Which is why I would like to suggest that, while education may, in its way, be manipulative, we must also allow that manipulation, in its turn, may also be, at times, educational.

Don’t you think?

Image Courtesy of coyote2012.

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First Principles

2887146373_6fbdd76fc9_mChaos is our mother.

The entire history of the universe unwinds in the transition of diverse high energy state into a single low energy state. When the universal stuff has achieved a uniform temperature, it will be completely and chaotically disordered. When the energy gradient has disappeared entirely, there will be no identifiable things. “No thing-ness” awaits the universe at and as its end.

The amount of time we spend consciously dwelling on the Earth is vanishingly brief compared to the time it will take for all the energy generated (released?) at the time of the Big Bang to dissipate entropically and, for all intents and purposes, vanish. For this reason, I say that we always find ourselves in the middle of time.

“You can’t miss what you can’t measure.” For something to exist the way that things exist, you must be able to measure it. Does it make sense to speak of a thing that does not exist?

If the existence of something cannot be proven logically or demonstrated scientifically it is irrational to insist that it exists. In other words, it may exist, but only irrationally.

Dynamic referentiality. Our language does not refer to some central lexicon to be used or understood. Instead, it refers to the multidimensional history of its own usage. Read the rest of this entry »

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It’s Not About Money

Better a debtor than pay with a coin that does not bear our image!
- Friedrich Nietzsche

3236020116_9af37066a0_mI’ve never been motivated by money.

Well, that’s not entirely true. I have been motivated by money to the extent that having money, or a relatively constant source of it, was necessitated by the need for food, shelter, and a modicum of creature comforts.

More precisely put, I’ve never been motivated to undertake a particular course of action or engage in a particular pursuit because it could potentially or even reasonably result in the acquisition and/or accumulation of wealth. I’ve just never cared that much about having money or having the more luxurious and extravagant things the enjoyment of which money so famously facilitates.

Rightly or wrongly, I’ve always viewed money as kind of hassle, albeit the kind of hassle that you have to deal with because, eventually, you run into other, bigger hassles that require money for their ultimate or timely alleviation. Put another way, money is the “ur-hassle” (which may be the source of money’s status as the root of all evil).

The strange thing about money, of course, is that it isn’t really anything. It has the kind of being that the philosophers and theologians refer to as “contingent.” Money, which in this era of floating exchange rates and electronic funds transfer has even lost its traditionally material substance and standard, depends on a host of non-financial entities to retain the appearance of value and fungibility. In the absence of these entities – rule of law, a functioning state, an implicit social contract, etc. -  money is quite literally not worth the paper it’s printed on.

Now, you will frequently hear folks say, “Money is the only way we have of measuring value.” While I tend to bridle at the simple equation of money and value, I get the point. If someone is willing to give you money for a good or service, you know it is worth something, as opposed to nothing. If, on the other hand, they would take it if it were free but pass it by if they had to pay, we can safely say that whatever value they may ascribe to it is so capricious as to be negligible.

Closer to the truth is something a CEO I once knew used to say, “For businesses, money is like oxygen: oxygen isn’t the point of life, but without oxygen, no life.” This fits my own notion that the most basic goal of any business is to stay in business. Money can help you achieve that goal, which is why people frequently confuse it with the goal, but it is not the goal.

This sentiment was reiterated by the Joker in The Dark Knight when he said, as he set a towering stack of bills alight, “It’s not about money; it’s about sending a message.” This spoke to me because I’ve always valued the currency of language, thought, and sentiment above all else and have thus been drawn to prize the achievements, or at least the efforts, of writers and musicians, thinkers and teachers, firebrands and demagogues.

To my cost.

Image Courtesy of jondresner.

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Isn’t Nature Wonderful?

2368709971_a3173e3932A few months back at the playground with my children, we found a hatchling that had been knocked out of its nest by a thunderstorm. It was lying on the ground, half covered with ants, but twitching because it was still alive.

Walking around the neighborhood the other day, we found spots where a skunk or raccoon had dug up and eaten a bunch of turtle’s eggs.

I found a dead fisher cat by the side of the road. I told a friend about it and she said, “We had a raccoon’s nest in a tree in our backyard and one night the raccoons were screaming and freaking out because a fisher cat had climbed into the nest and was eating their babies.”

When some look at the so-called “natural” world, they see marvelous, even miraculous, complexity. Others see the hand of a loving and just creator. I see a combination of indifference, brutality, and madness. The sun and blue sky look down on your family vacation just as they did the Killing Fields.

Whenever someone invokes the “natural” as something inherently positive and good, I remind them that there is no moral value inherent in any aspect of the physical universe.

I’m also quick to acknowledge that imposing or imputing moral value to actions, events, and objects in the physical universe, as humans are so inclined to do, is perfectly natural.

Image Courtesy of DG Jones.

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Are Ethics the End of Reason?

2180030841_d3f2efa4da_mWhen someone deems your actions “unethical,” they generally mean, “your actions do not conform to a specific ethical standard’s notion of ‘right action’ and thus belong to the category of  ‘wrong action’.”

When you ask them the basis for their ethics, they will have two possible answers. On the one hand, they will refer to an authority who has established the ethical code and infer that you should abide by the code out of respect or obeisance to said authority.

On the other hand, and this is the post-enlightenment tendency, they will justify their ethical standard in terms of practical or utilitarian concerns regarding the outcome of actions deemed wrong.

Here is where conflict arises. No ethical standards can be immediately or unproblematically derived from the world of phenomena, particularly when the phenomena in question are social in nature. The ethical conclusions drawn in this way from or against any particular act are dependent both on the detailed knowledge and accurate depiction of the human situation concerned – both areas in which certainty is, for the most part, provisional.

Dispute is always possible when we are describing situations in human life and particularly when we are claiming that, “given situation x, action y, will lead to outcome z.” In the realm of science, the experimental method stipulates that exceedingly rigorous conditions be met if someone is to even make the claim, let alone experimentally verify, that, given x, action y leads to outcome z. In fact, the experimental situation is intentionally artificial, the connections between x, y, and z demonstrably tight, and the conclusions peculiarly modest.

Unfortunately, in human life, given the number of variables involved in even the simplest interaction between two people, let alone the complexities inherent in the multiple highly interdependent or even very weakly linked interactions that compromise any social process, ethical standards that are justified in terms of “inevitable” outcomes of specific actions are either trivially few or unquestionably questionable.

Yet, herein lies the conundrum. If you question the ethical standard, you are pointed to the utilitarian reason behind it. If, however, you question the utilitarian reason,  you are quickly accused of questioning the ethic.

It becomes clear that the ethic itself is not seen as the product of social consensus and thus open to revision or dispute. The apparent argument from utility reverts to an argument from authority. Thus, if you are questioning the ethic, you are implicitly questioning the authority. If you are questioning the authority, you are in opposition. If you are in opposition, you are an opponent. If you are an opponent, you must be overcome.

Any conflict that cannot be resolved via dialog and compromise, must be resolved by force. While such a resolution may be “comprehensible,” to the extent that it follows the laws of physics, for example, it will not be “reasonable.”

Disputes over ethics are sad and the sadness stems from weakness. The proponents of a particular ethical standard resort to force in order to silence opponents because, sadly, they do not possess the power that could transmute their ethic into law.

Image Courtesy of “T” altered art.

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Some Definitions of Enlightenment

To be the same person in every situation, whomever you meet, whereever you go.

To be the same person, without masks, without ruses, without guile, without anxiety or greed, without schemes, agendas, or goals.

To be the same person you were before you were born and after you’re dead. A carbon atom doesn’t change when it belongs to a carrot or a rabbit or a hawk.

Why should you?

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This Statement Is NOT True

I first posted this back in August 2008 but think that it’s as true (or false) today as it was then. – Matt

Talking with a friend yesterday, he noted that my wife was a writer and then asked if I was a writer as well. I said I was, but explained I was in marketing. “So, you write lies,” he said with a smile.

As every hip marketer knows, thanks to the ever-wise words of the all-knowing Godin-one, all marketers are liars. With his semi-snide snarkiness, my friend was merely echoing the folk wisdom that that holds marketers and marketing more generally in contempt, a subject about which I’ve written before.

Godin playfully invokes this contempt in his “provocative” title, though he was careful to avoid the the liar paradox through use of the modifier “all.” To whit: If Godin is a marketer (albeit one who has achieved “guru” status), then, if his statement is true, we must assume that he may be a liar, in which case his statement may also be a lie. If it’s a lie, however, then it is not true that all marketers are liars. If I remember anything from the “Intro to Logic” course I took as a freshman, the negation of “all marketers are liars” is not “no marketers are liars,” but, “some marketers are liars.”

Proclaiming the undeniable truth that “some marketers are liars,” of course, would not have gotten Godin much attention. Instead, he fans the flames of virulent anti-marketing-ism and tars “all” marketers with the same mendacious brush. Although I wouldn’t accuse Godin of lying with his claim that “all marketers are liars,” I would say that he was “willfully misrepresenting the truth,” and not just about the marketing profession.

If you read the book, or at least the five free pages I linked to above, you discover that he is primarily accusing marketers of “telling stories,” a common parenting euphemism for “lying,” as we all know. Though I agree with him that the goal of marketing is to tell stories, I resist his equation of “stories” with “lies.” Stories may be fabrications and fictions, but that doesn’t make them “lies.” That being said, the problem with Godin’s title isn’t that it’s a lie, the problem is that it’s false (remember that a lie is not simply or necessarily “incorrect”).

But would the book have been so popular if he had called it, “All Marketers Are Wrong”? Is the one thing going for this alternate title the possibility that it could actually be true?

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What Do You Want to Do with Your Life?

My posts on Aquent’s blog sometimes got kind of philosophical. Here’s an example which should help you dodge the question, “What do you want to do with your life?” It first appeared on September 20, 2008. – Matt

2783320265_8fd07858a1_mAbout twenty years ago, after I had stopped out of grad school, quit my job at SuperShuttle, and was so broke that I made all my family members collages as Christmas presents, my father sat me down for a fireside chat. The gist was: Dude, you got to get it together, figure out what you want to do with your life, and just do it. The problem was, as he put it, “You don’t seem to do anything.”

Was I a lost soul at that point? I suppose I was. My band (Spanking Machine) wasn’t going anywhere, I was unemployed, and, frankly, very depressed. When I returned to San Francisco from that demoralizing holiday in Los Angeles, I got a temp job (thus launching my current career, oddly enough) and wrote my father a letter.

Aside from the fact that the main point of the letter was to ask him for money so I could fix my car (yes, I did that), I also took issue with his criticism of my do-nothing lifestyle. On the one hand, as I pointed out, I did actually do stuff like write page after page of mad-cap, beatnik musings, play music, and hang out with my friends. I also reminded him that there were quite a few cultural and spiritual traditions that emphasized doing nothing over doing something as the true goal of life and enlightenment and that I was not unsympathetic to such views. Moreover, the idea that our lives and the world at large were there as a resource for us to do something with was symptomatic of the Zeitgeist, as Martin Heidegger explained in his essay concerning the question of technology.

Here’s where it gets deep (so watch out). To this very day I bristle at the existential imperative, whether in secular or religious garb, that says you have to do something with your life. There are so many things that are wrong-headed about this notion that I don’t know where to start (or finish), so I’ll just highlight two logical inconsistencies that dog this everyday ethical commonplace.

First of all, “your life.” Aside from the fact that even scientists struggle to define life, what exactly about the life you live is yours? You are, after all, 90% water, which, if I understand it properly, is made of hydrogen and oxygen that has been part of this earth for some billions of years. Add to that the carbon, nitrogen, and other trace elements comprising you as physical entity, you quickly realize that none of them are “yours” strictly speaking. Indeed, your genetic peculiarities are a melange of your father’s and mother’s, as their’s were of their’s, and, in any event, consist of amino acids that are of rather ancient provenance. Etc.

So, the living matter provisionally associated with your life is freely borrowed from the environment and the vast surrounding universe to which it will inevitably return (yes, I’m referring to “your” death). But what about this “you” that is supposed to “do” something with this “life.” First of all, your “you-ness” is inextricably linked to this particular physical entity that perpetually changes (replacing itself every seven years or something like that). Not only that, your sense of yourself, your personality quirks, and your interests are totally contingent on your genetic makeup, your lived experience, and your physical condition. If you doubt this, please experiment with severe brain trauma and review the results.

But turning away from the impermanence and ineffability of your you-ness, how could you do anything with your life in the first place? Usually, in order to do something with anything, you need to distinguish between you and that something. But how can you stand outside your own life which, as we know, is not a thing in the first place? And if people mean, “Create an interesting story or artwork from the events and experiences of your life,” when they say, “Do something with your life,” why don’t they just say that?

Because, frankly, they don’t mean that. They mean, “Do things as part of your life that, retroactively, will have made your life a meaningful something instead of a meaningless nothing.” But, as everyone knows, “meaning” is entirely contextual. Nothing means anything in isolation. Which means that you can never be the judge of whether or not your own life is or was meaningful. That can only be decided by deciders who stand outside of your life and understand all its ramifications, not just in your little world, but in the history of the universe. And the number of deciders who are in a position to do that are either zero, one, or three, depending on your persuasion, none of whom are you, or even human, for that matter.

If you’ve read this far, you get the picture. From here on out, whenever anyone tells you to do something with your life, and you don’t have the time or wherewithal to explain to them what’s wrong with that statement, please have them contact me, and I’ll do the dirty work.

Image Courtesy of mohammadali.

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Not a Day Without a Line

As an undergraduate I took a class on Russian literature. One of the books we read was Envy by Yury Olesha. As I recall, the professor, whose name I cannot recall, though I do recall her telling me that she was not a feminist, told us that Olesha’s motto was, “Not a day without a line.”

Is it better to do things because circumstances demand it, or because we impose on ourselves a certain discipline? My current motto is, “Do whatever the circumstances demand.” This is my attempt to enact an ideal of freedom conceived not as “do what thou wilt,” but as “do what is right” – “rightness” being defined as “what is most appropriate to the situation.”

Can one be a “fundamentalist” when it comes to relativism? If so, that’s what I am. More or less.

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